Mobile / App
Your tk799 account wallet connects directly to Nagad, Upay and Bank Transfer — the three payment routes we have configured for Bangladesh. Open the banking section from your account menu to see the deposit counter, withdrawal form and full transaction history in one place.
Putting money into your account starts at the deposit counter inside your signed-in account area. We support Nagad, Upay and Bank Transfer for Bangladesh — choose the route that matches the wallet or bank account you already use. Enter the amount shown in the deposit field, confirm the details on screen, and the funds move to your account balance once the transfer clears on the payment side. The deposit counter shows the minimum and maximum amounts allowed for each method; follow the figures displayed there rather than any external estimate. If the screen shows a reference number after you confirm, keep it — you will need it if you contact support about that transaction.
Log in and tap the banking icon in your account menu to reach the deposit screen.
Select Nagad, Upay or Bank Transfer from the method list shown on screen.
Type the amount within the limits displayed, review the summary, then confirm the transfer.
Once the payment clears, your account balance updates — refresh the wallet screen to see the new figure.
Withdrawals follow a short form inside the same banking section of your account. Pick the payout method — Nagad, Upay or Bank Transfer — and make sure the wallet number or bank details you enter match the account registered under your profile. We route payouts only to verified account details; a mismatch will hold the request until you correct it through account settings or support. Enter the withdrawal amount within the range shown on the form, complete any identity step the screen asks for, and submit. Your account balance reduces immediately on submission; the funds travel to your wallet once the payout processes on our side. Check the transaction history tab to see the current status of any pending withdrawal.
Go to the banking section in your account and select the withdrawal tab.
Choose Nagad, Upay or Bank Transfer and confirm the destination matches your registered details.
Fill in the amount within the displayed range and follow any identity confirmation step shown on screen.
Your transaction history shows the payout status — check there before contacting support about a pending withdrawal.
Your account area may prompt you to complete an identity check at certain points — typically before your first withdrawal or when the system flags a detail for review. We do not publish a fixed document list here because the fields and steps shown depend on your account status at the time. Follow only the instructions and upload prompts that appear inside your signed-in account; do not send documents through any other channel. If a verification step is unclear, the support route listed in your account is the right place to ask — our team can confirm exactly what is needed for your specific account without you having to guess. Completing the check promptly keeps your withdrawal queue moving without unnecessary delays.
The fields and document requests shown in your account area are the authoritative steps — follow those, not external instructions.
Upload or confirm details only via the verification screen inside your signed-in account, not by email or chat attachment.
Your account area shows whether a check is pending, under review or complete — monitor that status tab after you submit.
Use the support route shown in your account to ask about a specific verification step; the team can clarify what your account requires.
We have configured three payment routes for Bangladesh accounts. Each one connects directly to your account wallet — choose the method that matches how you manage money day to day.
Deposit and withdraw via your Nagad mobile wallet. Enter your Nagad number in the banking form and follow the confirmation step shown on screen.
Fund your account or request a payout through Upay. Select Upay from the method list and enter the wallet details registered to your account.
Use a direct bank transfer for deposits and withdrawals. Enter your bank account details as shown in the banking form and follow the reference instructions.
Every deposit and withdrawal you make through tk799 generates a record in your account transaction history. Cross-checking that record against your Nagad, Upay or bank statement is straightforward once you know which details to compare.
Each transaction in your account history carries a reference number. Note this at the time of the transfer — it is the fastest way to match a wallet entry to an account record when amounts or timing look unclear.
Your transaction history shows status labels such as pending, processing and completed. A deposit stuck on pending means the payment has not cleared on the wallet side yet; a completed label means the balance has updated.
The history tab inside your banking section lists every deposit and withdrawal in date order. Filter by date range or method to narrow down a specific transfer without scrolling through the full list.
Save the confirmation screen or SMS your wallet sends after a transfer. If a transaction needs to be reviewed by support, that wallet-side confirmation alongside the tk799 reference number gives the team everything needed to locate the record quickly.
Your account security depends on a combination of what we maintain on our side and the steps you take on yours. Here are the four areas that matter most for keeping your balance and personal details safe.
Always access your account through tk799. Bookmark the address directly rather than following links in messages. A mismatched domain in your browser bar is a clear sign you are not on our platform — do not enter your login details on any other address.
The name, phone number and wallet details registered to your account should match your real identity. Mismatched details can hold withdrawals for review. Keep your information current through the settings section so payouts route without interruption.
We process payouts only to the Nagad, Upay or bank account details registered under your profile. Do not share your wallet credentials with anyone, and do not register a wallet that belongs to another person — this protects both your funds and your account standing.
If you notice an unrecognised transaction or cannot access your account, use the support contact published inside your account area immediately. Do not share your password or OTP with anyone claiming to be support — our team will never ask for those details.
Answers to the questions we hear most often about deposits, withdrawals and account banking on tk799.
We support Nagad, Upay and Bank Transfer for Bangladesh accounts. Open the deposit counter in your account banking section to see all three options and the amount limits that apply to each one at the time of your deposit.
The minimum deposit amount for each payment method is shown on the deposit screen inside your account. We do not publish a fixed figure here because limits can be updated; always check the live figure displayed in the banking form before you transfer.
Go to the withdrawal tab in your account banking section, select Nagad or Upay, enter the amount within the range shown, and confirm. Make sure the wallet number matches the details registered to your account or the request will be held for review.
A pending status means the transfer has been submitted but has not cleared on the payment side yet. Check your Nagad, Upay or bank confirmation to verify the transfer went through. If the wallet shows a completed transfer but your balance has not updated, contact support with the reference number.
The exact steps depend on your account status. Follow only the prompts shown inside your signed-in account area. If a step is unclear, use the support route listed in your account — the team can confirm what your specific account requires without you guessing.
Open the transaction history tab in your banking section. You can filter by date range or payment method to locate a specific deposit or withdrawal. Each entry shows a reference number, method, amount and status — match the reference number against your wallet statement to confirm the transfer.