Mobile / App
These terms set out what tk799 expects from you and what you can expect from us when you open an account, fund your wallet, or access any part of the platform. Access and eligibility depend on your local law and the regions we currently support — read this page before you start.
By creating an account on tk799, you confirm that you have read these terms, that you meet the eligibility conditions for your region, and that you accept the obligations set out here. These terms apply from the moment your account is activated and remain in effect for as long as the account exists — including any periods when it is suspended or under review. We may update these terms when our services change, when local regulatory guidance shifts, or when we identify a gap in the current version. When that happens, we will post the revised terms on this page and, where practical, notify you through your registered contact details. Continuing to use the platform after a revision is posted means you accept the updated version. Payment activity through Nagad, Upay, or Bank Transfer is also subject to these terms. Each transaction is recorded in your account wallet history, and that record is the authoritative reference for any query about deposits or withdrawals. If a discrepancy appears, raise it through our support route before disputing it externally. We keep transaction logs to resolve account queries, and we will share the relevant records with you on request. Nothing in these terms removes rights you hold under applicable local law.
These terms apply to every part of your tk799 account and every action you take on the platform — from login to wallet activity to game sessions. Understanding the boundary of this policy helps you know where to look when something falls outside it.
All login activity, password resets, account verification steps and session behaviour on mobile or browser fall inside these terms. You are responsible for keeping your credentials secure and for any action taken from your account.
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer are governed here. The wallet record in your account is the reference point for all transaction queries. Third-party payment processor terms apply in addition to ours.
Game content, lobby pages, promotional notices and all other material published on tk799 are covered by these terms. You may not copy, redistribute or commercially exploit any part of the platform content without our written permission.
Game studios such as Habanero, JDB, CQ9 and Spadegaming supply game content under their own licence conditions. Their service terms sit outside this policy. We are not responsible for third-party platform decisions or content availability changes.
These terms are not only obligations — they also describe practical things you can do to manage your account relationship with us. If you believe a transaction record is incorrect, you can open the wallet history in your signed-in account and compare it against the payment confirmation from Nagad, Upay, or your bank. That comparison is the starting point for any formal query. If the account details we hold for you — such as your registered contact address or wallet reference — are out of date, you can update them through the account settings page. We ask that you keep this information current so that we can reach you if a policy change or account action requires your attention. For anything that cannot be resolved through your account area, our support route is available to receive written questions. We aim to acknowledge each one and return a specific response — not a generic reply. Nothing here prevents you from exercising rights available to you under local law.
Open the wallet history in your signed-in account to view every deposit and withdrawal entry. The transaction log is the authoritative record and the first reference point for any payment query you raise with us.
Update your registered contact information and linked wallet reference through account settings at any time. Keeping these details current ensures policy notices and account communications reach you without delay.
Submit a written query through our published support route if something in these terms is unclear or if you believe an account action was applied in error. Reference your account and the specific transaction or policy clause in your message.
If you need to close your account or request a copy of the data we hold on you, contact us through the support channel. We will confirm the steps required and process your request in line with applicable local law.
If any part of these terms raises a question you cannot resolve through your account area, use one of the contact routes below. We only list routes that are published and active on the platform — we do not list channels, operating hours or response commitments we cannot verify.
Open the live chat widget from any page on tk799 to submit a terms or account query in writing. State your account reference and the specific clause or transaction you are asking about for the fastest response.
Send a written query to the support email address listed on our contact page. Include your registered account details and a description of the terms issue. We respond to each message individually rather than with automated replies.
The help centre in your signed-in account area contains published answers to common terms questions, including wallet record access, account update steps and policy change notices. Check here before raising a formal support ticket.
Account security, data handling and record retention are all part of how we run the platform — and all governed by these terms. Here is what that looks like in practice for your account.
Every Nagad, Upay and Bank Transfer activity is logged against your account. These records are retained for as long as your account is active and for a period after closure in line with applicable requirements. You can request access to your own records through our support route.
You are responsible for your login credentials. If you suspect unauthorised access, notify us immediately through live chat or email so we can review and act on the account. We do not ask for your password through any support channel.
We use session data to keep you logged in across mobile and browser. Cookie preferences can be managed from the settings notice shown on your first visit. Adjusting these settings may affect how certain account features behave during your session.
When these terms change, the updated version is posted on this page. Where the change materially affects your account obligations, we will also notify you through your registered contact details before the change takes effect.
The questions below cover what we hear most often about account obligations, policy scope and how to act on your rights under these terms. If your question is not here, use the support route listed above.
Yes. Any deposit or withdrawal you process through Nagad, Upay, or Bank Transfer is covered by these terms. The transaction record in your account wallet is the authoritative log. If a payment entry looks wrong, raise it with our support team and reference the wallet entry directly.
We post the revised terms on this page and, where the change is material, notify you through your registered contact details. Continuing to use your account after a revision is posted means you accept the updated version. You can review the current version on this page at any time.
Access and eligibility depend on your local law and the regions we currently support. It is your responsibility to confirm that using this platform is permitted in your location before opening or funding an account. We do not make legal determinations on your behalf.
Open account settings from your signed-in account page to update your registered contact information or linked wallet reference. Keeping these details current is important — policy notices and account communications are sent to the contact details we hold on file for you.
Contact us immediately through live chat or the support email address on our contact page. Provide your account reference and describe what you observed. We will review the account activity logs and take the appropriate steps. Do not share your password with anyone, including support staff.
These studios supply game content available in the tk799 lobby, and their titles appear under our platform terms. However, each studio also operates under its own licence conditions, which sit outside this policy. We are not responsible for studio-level service decisions or changes to individual game availability.